After Successfull Installation of Photoshop Element 3.0 On Mac OS 10.6.8, Photoshop Elements does not start saying that personalization information is invalid or missing

Forum|Forum|11 years ago
September 29, 2014
1 reply
352 views

I have installed Photoshop Elements 3.0 from original disk on my MacBook Pro with Mac OS 10.6.8. The installation was successful. However, when I try to run Photoshop Elements, it does not start, with the message "Could not complete your request because of missing or invalid personalization information". I uninstalled Adobe Elements and deleted all Adobe files from both the System Library Preferences and from the User Library Preference. Then tried the installation again. The installation was successful, but the application fails to start with the same missing/invalid-personalization-information message.

Please advise

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kglad

Community Expert

that version is probably too old to run on that os.

Picture editor, edit pictures | Adobe Photoshop Elements 13

Invalid PersonalizationAuthor

Participant

I don't belie that to be the problem, because it was working before with the same operating system.

Jeffrey_A_Wright

Legend

I am sorry Invalid Personalization but Photoshop Elements 3.0 requires a PowerPC processor or Rosetta installed in order to function. You can find the system requirements at System requirements | Adobe Photoshop Elements.

You may want to try following the steps listed at Mac OS X 10.6: If you need to install Rosetta to attempt to install Rosetta. That may still not resolve your licensing issue however as the application was also designed for Mac OS 10.2.8 and 10.3.

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