After updating to Mac OS Sonoma my Creative Cloud won't open.

Forum|Forum|15 days ago
March 28, 2026
3 replies
146 views

Hi

I recently updated my 2023 M2 Macbook Pro with Sonoma, but now my Creative Cloud app won’t open. The window comes up saying ‘Initializing Creative Cloud’, then it says ‘You were signed out of Creative Cloud. Please sign in again to continue using Adobe apps’. When I click Sign In, it just goes back to ‘Initializing Creative Cloud’ and repeats this loop.

I’ve tried uninstalling and reinstalling but it made no difference, people say I should uninstall every app before I do this but it seems the only way to do this is through the Creative Cloud app, which won’t open!

I also installed Sonoma on my 2021 iMac but did not have this problem with Creative Cloud. Everything worked fine.

Any ideas as to how to sort this problem out?

Thanks

Jack

adobe creative cloud

ShivangiGupta

Community Manager

Hi @Jworms14842437,

I’m chiming in to see if you contacted the support team and got the issue resolved?

Looking forward to your response.

^Shivangi

J

Jworms14842437Author

Inspiring

Hi Shivangi, yes I spoke to chat but they couldn’t solve it and they arranged a phone call but I was never phoned. Would you be able to arrange another one for me?

kglad

Community Expert

no one here can do that. you should first check, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

and if that doesn’t call for a reply, recontact support.

Tarun Saini

Community Manager

Hi @Jworms14842437,

Welcome to the Creative Cloud Service community! Thanks for trying all the steps. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Tarun

kglad

Community Expert

follow the steps here to resolve the cc sign in/out loop - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

J

Jworms14842437Author

Inspiring

Hi Kglad

Thanks for the reply but I’ve tried these steps already but they don’t work. I’ve uninstalled and re-installed and the same thing happens - also Adobe says uninstalling all the apps first before uninstalling CC but to uninstall the apps I need CC, but I can’t get into it!

And when I open up Keychain Access there is no ‘Adobe User OS Info or Adobe User Profile Info’ to delete. I just have this: