AFTER upgrade to Windows11 my licence does not work anymore

Forum|Forum|4 months ago
September 25, 2025
3 replies
195 views

Hi we have 2 licences for ADOBE CREATIVE SUITE 5.5 PREMIUM
My code does not work anymore after reinstalling from CD on the Windows 11 computer (same computer but clean install W11 at my job).
I have the bill with the codes but that does not work. Display's: your code matched not the product and i can open adobe but as 30 days period.

How can i reset my licence code and activate my legal version of ADOBE ???

Activation

D

dirk_1361Author

Participant

Good morning,
I use the installer on the DVD (is DVD box with 2 DVd's inside) and the serialnumber for two licences on the bill.

kglad

Community Expert

and

1. who's "we"?

2. you can't reset your serial number.

D

dirk_1361Author

Participant

Who is the organisation where I work.
I'm one of the two the IT-guy's and i'm using this version for years.
But as you know we have to go to Windows11 enterprise (from W10 Enterprise) and without the correct validation i can't upgrade my seat with a new W11 machine.

Reset our licence? How?

kglad

Community Expert

you either made an error when entering the number OR you have the wrong installer. details:

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite.

you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

D

dirk_1361Author

Participant

Yes it is a valid key (is printed on the old bill) and is granted for 2 MAC's or 2 Windowsmachines.
We use the Microsoft validation code as we use Win10 enterprise on our organisation.

kglad

Community Expert

you cannot "reset" your license.

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