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paolob85089094
Participant
June 8, 2015
Answered

After very very long installation (Premier Essential 13) setup tell me "is not a original software"!

  • June 8, 2015
  • 1 reply
  • 272 views

I'm a happy Lightroom user,

now i want try Premier Essential after a very very (too?) long installation... setup ask me if i want to start a trial. After my YES, and after minutes,  setup stop inform me that: "The product that you are trying to install is not an original software"

What? Where is the problem?

I'm using a Win 8.1 PC.

Thanks!

    This topic has been closed for replies.
    Correct answer Govardhan.V

    Did you downloaded setup file from below link ??

    https://helpx.adobe.com/premiere-elements/kb/premiere-elements-downloads.html

    1 reply

    Govardhan.V
    Govardhan.V
    Participating Frequently
    June 8, 2015

    Are you getting error message like "  "Adobe Genuine Software Validation Failure. The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit." ??/

    If yes , follow below steps :

    Step 1)

    Launch Task Manager, click on More Details option  and end all Adobe related tasks.

    Step 2)

    Navigate to C: > Program Files(x86) > " Common Files"  > Adobe .

    Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

    Unable to delete ?? try to rename . like OOBE-old and Adobe application manager-old.

    Step 3)

    Click on the below link and download Adobe Application manager and install the same :

    http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

    Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

    It will start update process.

    once it is completed, try to install the Adobe Premiere Elements 13 again , it should work .

    P
    paolob85089094Author
    Participant
    June 8, 2015

    Thank you Brucgovn for your answer,

    I follow your steps but nothing...  setup stops and a warning appears again! "Adobe Genuine Software Validation Failure......."

    Some another idea?

    Thank you!

    Govardhan.V
    Govardhan.VCorrect answer
    Participating Frequently
    June 8, 2015

    Did you downloaded setup file from below link ??

    https://helpx.adobe.com/premiere-elements/kb/premiere-elements-downloads.html

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