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chescahurtado
Participant
March 15, 2016
Answered

AfterEffects stuck on "cancelling" status

  • March 15, 2016
  • 2 replies
  • 2414 views

I tried to download After Effects a while ago with a slow connection but I had to leave the area (and put my laptop to Sleep) before it could begin downloading (it was on Waiting). When I opened Creative Cloud again, After Effects was stuck like this and even after quitting and restarting, nothing's changed. Any tips that don't have to do with uninstalling (because my connection isn't the best and I'm afraid of losing data if I have to reinstall) Creative Cloud? Thanks!

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Correct answer kglad

if you've restarted your computer and see the same problem, follow solution 2 here:

Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date

2 replies

Sheena Kaul
Legend
March 23, 2016
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 15, 2016

if you've restarted your computer and see the same problem, follow solution 2 here:

Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date