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Participant
July 26, 2014
Question

AI for windows 7 won't install

  • July 26, 2014
  • 1 reply
  • 197 views

I purchased and download AI CC.

When I try to install it stops at about 1% and an Error Code: 205 comes up.

I re-enter and it happens again, this time with Error Code: 81.

I went to the chat room and chatted with tech - after 3 hours and 3 different people it still will not install and stops at 1%.

Turned off Firewall. Turned off Virus Protect. Changed Set-Up and Run, did everything tech said to do - but this problem has not been resolved.

I thought Inkscape crashes were bad - this is worst because I have the product and it won't install.

I've read though many of the same issues - but have not been able to solve my issue.

Running on Windows 7, 64 bit, meet all system requirements.

Any help what so ever with be so very welcomed.

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
July 26, 2014
chowurAuthor
Participant
July 26, 2014

Thank you kglad,

I ran the CC Cleaner Tool and the log said:

[Sat Jul 26 13:24:12 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

[Sat Jul 26 13:24:28 2014] Warning: Failed to remove file,folder trying again

But everything else before was successful.

So I'm not sure what my next step needs to be.

kglad
Community Expert
Community Expert
July 27, 2014

then ai installed.  does it run ok?