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crepp1967
crepp1967
Participant
October 16, 2018
Answered

Aktivierung LR und PS

  • October 16, 2018
  • 2 replies
  • 257 views

Hallo,

Ich habe nach dem heutigen Creative Cloud Update kein Abo mehr und kann weder Lightroom noch Photoshop starten (lediglich als Test) Ich bin jedoch seit einem Jahr Abonnent und erwarte eigentlich das ich die Software verwenden kann und mich nicht stundenlang damit beschäftigen muss sie überhaupt zu starten. Der Zugriff auf den Adobe Lizenzserver funktioniert und auch am Adobe ID Konto kann ich mich normal anmelden. Ich sehe jedoch kein Abo (welches aber pünktlich über Paypal bezahlt wurde.

Wie kann ich mein Abo wiederherstellen bzw. meine bezahlten Applikationen wieder starten ?

MfG

T.Kräußlich

This topic has been closed for replies.
Correct answer Kanikas

Hi there,

I see you have an active Adobe account, however, there is no active subscription under the ID associated with forums. Could you please share the Adobe ID in a private message? Also, for trial issues kindly refer the link for help: Stop Adobe Creative Cloud from opening in trial mode after purchase

Let us know if this helps!

Thanks

Kanika

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 16, 2018

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Kanikas
KanikasCorrect answer
Legend
October 16, 2018

Hi there,

I see you have an active Adobe account, however, there is no active subscription under the ID associated with forums. Could you please share the Adobe ID in a private message? Also, for trial issues kindly refer the link for help: Stop Adobe Creative Cloud from opening in trial mode after purchase

Let us know if this helps!

Thanks

Kanika

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