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H
HelpAngel
Known Participant
February 24, 2021
Question

All Adobe applications are missing

  • February 24, 2021
  • 3 replies
  • 470 views

I've been a subscriber for awhile and my subscription is Active; however, today I discover that there is no trace of any Adobe applications whatsoever on my computer! Adobe Technical Communications Suite is missing and Adobe Acrobat DC. Why? And am I pissed if I have to download the whole package again (12 hours+ at least).

 

This topic has been closed for replies.

3 replies

T
Test Screen Name
Legend
February 25, 2021

Is this a company PC? If so, I wonder if it has been "reimaged", keeping your personal files but removing all traces of any apps. It's the most likely explanation I can think of.

 

Apps aren't removed for account issues, they just refuse to run.

H
HelpAngelAuthor
Known Participant
February 25, 2021
No, this is my personal pc...
H
HelpAngelAuthor
Known Participant
February 25, 2021

Also, other apps (e.g. MS Office Suite) remain intact on my laptop. Just Adobe apps disappeared.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 24, 2021

Are you using the correct computer user account?

H
HelpAngelAuthor
Known Participant
February 25, 2021

Yes, I only have one account.

 

T
Test Screen Name
Legend
February 24, 2021

You say they Are missing. Where have you looked, exactly? Please be detailed. 

H
HelpAngelAuthor
Known Participant
February 24, 2021

The apps are completely missing from my laptop. Nothing in the C:/ drive under Program Files, nothing under Program Files (x86), nothing under Users. Nothing in my Start folder. Nothing on the desktop. When I doublechecked if there had been any payment glitches, everything is paid up and okay in My Account.

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