All Adobe Apps o not launch due to popups

Forum|Forum|5 years ago
December 7, 2020
1 reply
261 views

Hi All,

I hope anyone is able to provide a solution to my problem.

When I open any Apps (such as LR, PS, FR, etc) the App opens, but there is a popup constantly opening which prevents the Application to launch. The popup appears for approx. 2 seconds then its closing but immediately reopening. I can watch this for hours, it never stops.

The popup looks liek this:

I tried to uninstall the apps and reinstalled them, I also tried to clean the OOBE folder which also had no effect on this problem. I use Windows 10 in most recent version and all of my drivers (i.e. graphic card) are uptodate.

What is remarkable - in my Adobe account I see that many sessions are open with "Internet Explorer, Wondows 10". Microsoft Edge is of course installed in the OS as default, but I never use it and its not defined as my standard browser. I assume therefore, that this is somehow in context with Microsoft Edge....

Any ideas how to fix this issue!

Many thanks in advance
Markus

This topic has been closed for replies.

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id. then sign out of all devices shown on your account pages, https://account.adobe.com

finally sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

M

Markus0D4DAuthor

Participant

Many thanks for your support! I followed your instructions with the following procedure:

Checked my subscription of my account - it is active, evrything seems to be fine
I signed out / stopped all devices as shown in the account pages
I signed in my CC Desktop application again with the correct log-in which was successful

...but unfortunately the problem with the pop up in PS, LR and FR is not resolved.
Reader DC works fine however (as before).

kglad

Community Expert

reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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