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thekidandthedaydream
thekidandthedaydream
Participant
November 17, 2020
Answered

All adobe apps suddenly not launching, will not appear in cloud desktop app after uninstallation.

  • November 17, 2020
  • 1 reply
  • 1073 views

I've checked the website, it says I still own all the creative cloud products, so my lisence isn't expired. It started yesterday and I assumed it was the computer's problem, but nothing will launch anymore. When I try to launch any app, it will go though the loading screen, and immediently shut down afterwards. I've changed no settings and don't know why this is happening. I tried uninstalling the cloud desktop app and reinstalling it, no fix. I tried to uninstall my main product (photoshop), but to reinstall it, it's just not in the desktop app anymore. I tried downloading Photoshop from the website, which redirected me to the desktop app, but still won't show or reinstall photoshop. Any fixes?!

This topic has been closed for replies.
Correct answer kglad

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 17, 2020

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

thekidandthedaydream
thekidandthedaydreamAuthor
Participant
November 19, 2020

Alright -

I uninstalled everything but got stuck when the instructions asked me to download the Log Tool Collector. It freezes and does nothing. Should I worry about this before proceeding?

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 19, 2020

log collector is for safety but isn't essential.  back up important files including your documents folder, then proceed with the cleaner.

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