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O
OutofOrder
Participant
June 24, 2018
Answered

All Adobe CC Apps closing after startup

  • June 24, 2018
  • 1 reply
  • 556 views

I just bought the all apps creative cloud package maybe three hours ago and I can't get any of the apps to work. I've tried photoshop and after effects and the same thing happens. Basically I open up the program and it opens up normally as it should and I'm able to start a new project however after about one to five minutes a message on screen pops up saying, "Would you like to make saves to "untitled" Yes No Cancel" and whatever option i pick the program just exits itself. No idea why this happens. I've already tried logging out and back in.

Here are my PC specs:

Ryzen 1800x 8 Core CPU 16 Threads

GTX 1070 Founders Edition

32GB DDR4 3200Mhz Corsair Vengeance

WD Blue 3TBs

Windows 10 64Bit Home

This topic has been closed for replies.
Correct answer kglad

close your av and any other security programs that could close a program and retest.  if that fails to prevent closure, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 24, 2018

work on fixing ps first:

reset your preferences:  https://forums.adobe.com/thread/375776

O
OutofOrderAuthor
Participant
June 25, 2018

Still hasn't fixed it. So far I've tried CC Cleaner, uninstalling and reinstalling, and deleting preferences.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 25, 2018

close your av and any other security programs that could close a program and retest.  if that fails to prevent closure, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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