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Participant
February 26, 2021
Question

All Adobe Services Not Launching

Premiere Pro, Media Editor, and the Adobe Creative Cloud apps are all failing to begin. They will all start with a screen that says "You have been logged out of your account, please sign back in" then load for a while, and then ask me to sign in. When I click the "sign-in" button however, I am quickly forced out of the log-in screen and am informed that "I am unable to reach Adobe servers" and that I should "check my firewall", which I did and there does not seem to be any issue there. I have tried uninstalling and reinstalling the apps only to run into the same issue.  I have also tried downloading the apps on a different computer but it won't let me sign into adobe stuff there either. Is this happening for anyone else? I downloaded the 7 day free trial of adobe Premiere pro last Sunday and it has been working fine until today. I have two macOS High Sierra's version 10.13.6 that I have been using. If this is a personal account problem, who can I contact to help me resolve the issue?

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1 reply

Nancy OShea
Community Expert
Community Expert
February 27, 2021

A 7 day trial is 1 per customer per computer. Sorry.

https://helpx.adobe.com/download-install/kb/trial-software-expired-early.html

 

 

 

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Nancy O'Shea— Product User & Community Expert