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A
Anonymous
November 21, 2012
Question

All Adobe software crashes Windows XP

  • November 21, 2012
  • 2 replies
  • 738 views

I thought this problem was limited to Acrobat, but it seems to be ALL Adobe software.  When I open a PDF file, Windows XP Pro crashes.  OK, there's a problem with Adobe.  But then I opened Dreamweaver CS4 and Windows XP crashed there as well.  No other software crashes my computer, it appears to be ONLY Adobe software. 

Anybody know why?  The problem is easily replicable and appears to be a vulnerability somewhere within Adobe itself.  But I have no idea where.  I really don't want to reinstall XP which would require a reinstall of all my software.

Any ideas would be appreciated. 

    This topic has been closed for replies.

    2 replies

    Mylenium
    Mylenium
    Legend
    November 22, 2012

    Run the Acrobat Cleaner Tool and the Creative Suite Cleaner Tool, then reinstall your Adobe software. One of your shared components is busted.

    Mylenium

    A
    Anonymous
    November 24, 2012

    Thank you!  I'll try that and see what happens.  I agree with you that a shared component must be causing the problem, but don't know what it is or how to find/fix it.  This gives me a possible solution.  If it doesn't work, then I'll take Preran's advice.

    Preran
    Preran
    Legend
    November 22, 2012

    Hi,

    I would suggest that you contact Adobe customer support. (http://helpx.adobe.com/contact/)

    Thanks,

    Preran

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