Skip to main content
Claude_Klod
Claude_Klod
Participant
July 15, 2020
Question

all apps disabled

  • July 15, 2020
  • 2 replies
  • 299 views

Hello:

For the second year in a row, all Adobe software ceased to work while on vacation away from internet access.  The problem fixes itself the instant I reconnect to the internet without any intervention.   I had planned to work on several projects, I reverted to using GIMP and RAW therapy again.  On a good note, I was not attempting to show files to a client like when it happened last year.  (it makes one photographer look quite professional....)

Anyone encountered this problem on Windows?  My subscription expires in 6 months, my computer and the date-time is fine.  I opened a service call last year which proved useless.  Any trick to prevent this from happening.  This is likely caused by a security features that is mis coded.... 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    2 replies

    Kanikas
    Kanikas
    Legend
    July 22, 2020

    Hi there, 

     You don't need an ongoing Internet connection to use Creative Cloud apps, however, every 30 days Adobe tries to validate your software and sends you a notification to connect to the internet.

    Please see the details here:https://helpx.adobe.com/in/creative-cloud/kb/internet-connection-creative-cloud-apps.html

     

    Thanks 

    Kanika 

     

     

    Claude_Klod
    Claude_KlodAuthor
    Participant
    July 23, 2020

    Thank for the reply Anika.  There must be someting wrong with the validation for my laptop as the problem occured after less than 24 hours without internet.  Two years in a row... Any idea what I can do to prevent this? 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices