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Uli2016
Participant
March 25, 2021
Answered

All Apps inkompatible though Windows is uptodate

  • March 25, 2021
  • 1 reply
  • 466 views

We have an issue on a Windows 10 machine - Version 1909, all up to date. Space available is around 40GB, 16 GB RAM, High Reslution Display and Video Card is also available.

However, CC states that all Apps are incompatible and that we require Windows Version 1809 or higher - which we already have. What else could be the issue? It would be of course helpful if the error message states what the problem is.

This topic has been closed for replies.
Correct answer Test Screen Name

Thx. I explicitly checked this as well and no compatibility mode. I have also checked that the list of endpoints as published on https://helpx.adobe.com/de/enterprise/kb/network-endpoints.html

is accessible - which I can confirm they are. Is there anything else we can check to update the apps?


I am not aware of what other causes this may have. I suggest you contact Adobe Customer Service or your enterprise support (as appropriate), to see if they have known issues they have not shared.

1 reply

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Test Screen Name
Legend
March 25, 2021

CC absolutely believes that is what the problem is. Unfortunately, on some computers, it seems to get incorrect info about the Windows version. It might be because the CC app is run in compatibility mode, or because an old Windows component has been accidentally installed. I have never seen a specific fix. But please do check for compatibility mode on the app, it must be switched off.

U
Uli2016Author
Participant
March 25, 2021

Nope. Nothing runs in a compatibility mode - just checked. It would also not be required as we run all apps without any issues so far. One thing that comes to my mind though. We run the apps behind a company proxy. Is there a list of adobe servers and ports that must be available for activation etc.? Maybe there is a change on adobe's side that we need to adjust here.

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Test Screen Name
Legend
March 25, 2021

I perhaps should have explained that more clearly. I only mean one app, the Creative Cloud Desktop app. On my system, that's "Creative Cloud.exe" in C:\Program Files\Adobe\Adobe Creative Cloud\ACC 

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