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MungoAndLiza
MungoAndLiza
Participant
February 19, 2019
Question

All CC apps Not Responding after launch

  • February 19, 2019
  • 2 replies
  • 1095 views

Any of the tools launch, but go unresponsive when you try to do anything - eg new document creates but as soon as you try to do anything like select a tool the application lists as "not responding"

Mac OS 10.14.2 Mojave

Adobe  PS 20.03

Adobe CC 4.70.400

Have tried resetting preferences

!

This topic has been closed for replies.

2 replies

MungoAndLiza
MungoAndLizaAuthor
Participant
February 19, 2019

Technical support have advised to turn off any GPU acceleration options and this appears to work for PS but not ID or DW. Now on to Apple support as there may be a permission issue

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 19, 2019

restart your computer and update your cc app.

MungoAndLiza
MungoAndLizaAuthor
Participant
February 19, 2019

Have done those things three times, including full uninstall with preferences removed

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 19, 2019

you have an old cc version.

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