all files in my creative cloud folder have dissappeared

Forum|Forum|9 years ago
January 18, 2017
1 reply
741 views

hi, i went to launch adobe premiere pro this morning. it would not launch due to not being able to reach activation servers. so i closed that all down and reopened premiere at which point all my recent files were now gone and when i look in the creative cloud folder on my desktop ALL my files were gone.

please please help

Creative Cloud

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Correct answer kglad

restart your computer and try again.

if you see another connection problem, confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

kglad

Correct answer

Community Expert

restart your computer and try again.

if you see another connection problem, confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

B

bsamsel1

Participant

i have connected to the activation servers now, still all my files are missing. something went wierd i dont' know if premiere signed me into my old free account and then somehow synced with my free account which had no files in it or what...(i signed out of my old account from within premiere pro under the help section drop down)

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://www.adobe.com/account.html

then, if you see what you expect, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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