All programs require licensing and will not open

Forum|Forum|8 years ago
October 29, 2017
4 replies
607 views

This appears to be a popular problem but I have been troubleshooting for an hour and none of the suggested fixes have worked.

When I try to open a CC program (for example, right now I'm trying to open Photoshop CC) on my Mac, an Adobe window pops up telling me that I need to sign in. That has been happening to me for several weeks, and usually I just sign in and it says it's licensed the program and I'm allowed to use it now. It was a nuisance, but not a problem. Now I sign in, and the app bounces in the dock for a minute like it does when it is opening, and then disappears and I am faced with the same Adobe pop-up window.

I have uninstalled and reinstalled Creative Cloud, and it is up to date. I have uninstalled and reinstalled Photoshop, and it is up to date. I have changed my Adobe password. I have created a new administrator account on my computer and tried to open the program on that account. My Adobe programs and files are on my desktop. All of these things have been suggested to fix the problem. None of it has worked, and I cannot open any of the programs that I paid hundreds of dollars for, nor can I do any work!

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Correct answer Kanikas

Hi Molly,

Sorry for a late response!

Since you are getting an error for trial, please see:

Stop Creative Cloud from reverting to trial mode

Hope this helps!

Thanks

Kanika

MollyCollinsAuthor

Participating Frequently

Update 2: by turning off the wifi while trying to open Photoshop, I was able to bypass the notification and start a 7-day trial, but Photoshop says it's a trial and now Creative Cloud offers the "buy" option.

KanikasCorrect answer

Legend

Hi Molly,

Sorry for a late response!

Since you are getting an error for trial, please see:

Stop Creative Cloud from reverting to trial mode

Hope this helps!

Thanks

Kanika

MollyCollinsAuthor

Participating Frequently

This isn't the exact problem that I had, but eventually I did call Adobe and work it out through customer support. In addition to the Cleaner Tools that Nancy suggested, they also went through and deleted a ton of files (tried to keep track but there were a lot), and shut down some things via Activity Manager (on Mac).

MollyCollinsAuthor

Participating Frequently

Update: this is happening with programs that I have downloaded in the past as well as programs that I have never downloaded before (as in I just downloaded Muse, which I have not used before, and it does it with that too)