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Lucy5E1E
Participant
September 16, 2020
Answered

Already subscribed, but Indesign asking me to rebuy ...

  • September 16, 2020
  • 2 replies
  • 1469 views

I am already a paid up monthly member to use Indesign. But I had the app installed on a previous laptop, which has since died.

I cannot work out how to download and reinstall on my new computer. the app just asked me to sign up for the free trial (which I did) and is now asking me to buy the app. 

 

Frustrating as I already have it and pay for it. Please please help ! 

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    2 replies

    T
    Test Screen Name
    Legend
    September 16, 2020

    Worth noting that EVERYTHING is based on your Adobe ID. The Adobe ID has the subscription; when you install the Creative Cloud app, you must sign on with that same Adobe ID. The rest should happen magically (but if it doesn't see the other reply for how to fix it).

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    September 16, 2020

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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