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yvondaigle
yvondaigle
Inspiring
November 4, 2019
Question

Always problems to update

  • November 4, 2019
  • 2 replies
  • 3414 views

Hi,

I'm starting to hate Adobe since a few months, I have problems every time I want to make updates of all applications even Creative Cloud. Adobe, are the only applications or software from any compagny that I have difficulty. Now the update today the download of Photoshop it stops at 19%, Bridge at 67%, Lightroom at 43%.

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 5, 2019

try these, https://helpx.adobe.com/creative-cloud/kb/stop-respoding-downloading-apps.html

 

if they all fail, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    yvondaigle
    yvondaigleAuthor
    Inspiring
    November 5, 2019

    I passed 3 hours on the phone with Adobe and no success. I am not happy Grrrrr!

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 5, 2019

    Yvongaigle, sorry you are facing so many problems utilizing a Creative Cloud membership.  What type of Creative Cloud membership did your company purchase for you?

     

    You also mentioned you have been in contact with our support team.  Can you please update this public forum discussion with your case number.  You can find details on how to locate and update your recent support cases at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 4, 2019

      make sure you have plenty of room on your c drive, no matter which drive you're designating as the install drive.

      restart your computer.

      retry updating, one program at a time.

        yvondaigle
        yvondaigleAuthor
        Inspiring
        November 4, 2019

        I update 1 application at the time and I have 524G free on my C drive

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        November 4, 2019

        restart your computer

        update ps only

         

        what exactly is the error message (if there is one)?

        do you have a wired stable internet connect?

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