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September 27, 2012
Question

Am trying to install Photoshop CS6 ?

  • September 27, 2012
  • 1 reply
  • 1020 views

I am trying to install Photoshop CS6 Extended on a XP SP3 machine.  I keep getting the same error, and here is my PDApp log:

[INFO] Setup - Build Version - 6.0.335.0
9/27/2012 08:07:25 [INFO] Setup - Logging Level verbosity Set  to 4
9/27/2012 08:07:25 [INFO] Setup - Start Adobe Setup
9/27/2012 08:07:25 [INFO] Setup - TimeLog: Bootstrapper Start
9/27/2012 08:07:25 [INFO] Setup - TimeLog: Start initial checks
9/27/2012 08:07:25 [INFO] Setup - Dictionary Path: P:\CS6 Install DVD\Adobe CS6\resources\Dictionary\en_US\stringTable.zdct
9/27/2012 08:07:25 [INFO] PIM - Trying to access xml at path:P:\CS6 Install DVD\Adobe CS6\resources\setup.xml
9/27/2012 08:07:25 [FATAL] PIM - Failed to Create XML instance : DOMDocument40 ADXML::initWithXMLPath Error:80040154
9/27/2012 08:07:25 [FATAL] Setup - Could not initialize ADXML object
9/27/2012 08:07:25 [FATAL] Setup - Unable to initialize. Error parsing setup.xml file
9/27/2012 08:07:25 [WARN] Setup - Reboot is pending from earlier installation.
9/27/2012 08:07:30 [INFO] Setup - =================  End Adobe Setup. Exit code: 0  =================

I have tried everything and spoke with support (no help) at all. 

Anyone have ideas?

    This topic has been closed for replies.

    1 reply

    Mandhir Bhatia
    Participating Frequently
    September 27, 2012

    Hi ,

    We really apologize for all the inconvenience which has caused you.

    You can try to copy the installer from the CD to desktop and try to launch setup.exe from it.

    Also you can go ahead and put the system in clean boot and try to launch installation.

    If that doesnt work try to create new admin account and try installing app from it.

    In the meanwhile if these steps doesnt resolve your issues you can contact Adobe support by following the link below:

    http://helpx.adobe.com/contact/

    Thanks

    Mandhir