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default31777364xm75hs
Participant
August 20, 2023
Answered

Amazon annual subscription: unable to link adobe id

  • August 20, 2023
  • 3 replies
  • 1912 views

After purchasing the annual plan from Amazon, they send you an email with an activation link. The link takes you to a page where you either link your existing adobe id OR can click a link to create a new adobe account.

 

when i enter my adobe id, the link button on Amazon remains gray/ unclickable.

 

when I click on create new account the redemption URL is unreachable on Adobes side. The url is http://redeem.licenses.adobe.com/ddd/?redirectUrl=https%3A%2F%2Fwww.amazon.com%2Fdsv%2Factivation%2FcreateNewAccountCallback%3FrequestId%Xxxxxxxxxxxx%26licenseId%3Dyyyyyyy

I have replaced identifable information about me here with xxxx and yyyy

 

 

I think the activation flow for adobe on Amazon is severely broken. How do I reach support?

 

There's no chat or email option except for posting to this forum.

 

    Correct answer John T Smith

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    3 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    August 21, 2023

    Hello @default31777364xm75hs,

    We appreciate you reaching out. Since this is a public forum. We can only confirm that your subscription is active from Adobe's end, however, if you're getting issues while activating it at your end then please follow this article: https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

    If you still need help, please feel free to contact our support team and start a private chat session (as mentioned above by @John T Smith) 

    Thanks,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 20, 2023

    recheck your adobe id, https://account.adobe.com

     

    even with no active adobe subscription, if you use a valid id that (most importantly) links to your email address, you'll see your account (where you can/should double-check that email address).

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 20, 2023

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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