Amazon annual subscription: unable to link adobe id

Question

After purchasing the annual plan from Amazon, they send you an email with an activation link. The link takes you to a page where you either link your existing adobe id OR can click a link to create a new adobe account.

when i enter my adobe id, the link button on Amazon remains gray/ unclickable.

when I click on create new account the redemption URL is unreachable on Adobes side. The url is http://redeem.licenses.adobe.com/ddd/?redirectUrl=https%3A%2F%2Fwww.amazon.com%2Fdsv%2Factivation%2FcreateNewAccountCallback%3FrequestId%Xxxxxxxxxxxx%26licenseId%3Dyyyyyyy

I have replaced identifable information about me here with xxxx and yyyy

I think the activation flow for adobe on Amazon is severely broken. How do I reach support?

There's no chat or email option except for posting to this forum.

John T Smith · Accepted Answer

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

daring_easecc91 · Answer

FIX THAT WORKED FOR ME:I purchased the annual Lightroom subscription through Amazon and was trying to link an existing Adobe account. On Amazon's mobile activation page, I entered the same valid Adobe email in both fields, but the “Link existing account” button stayed gray and could not be clicked.Changing browsers did not fix it. What worked was opening the Amazon activation page in Chrome and selecting Desktop site from the browser menu. I entered the exact same Adobe account email in both fields again, and the Link Existing Account button worked. Amazon then confirmed that the license was active.So if you're activating on a phone and the Link Existing Account button stays disabled, try Request Desktop Site/Desktop Site before creating another Adobe account or contacting support.

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