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Amazon Purchase Download Issues

Forum|Forum|8 years ago
January 30, 2018
5 replies
2910 views

I recently purchased Adobe Photoshop Elements 2018 & Premiere Elements 2018 DTE [Mac Download] from Amazon. The software downloader installed without a problem, however when I go to download the programs I get stuck on a screen that says "Retrieving information..." I saw after making the purchase that other amazon customers also experienced this problem. I sent a complaint to Amazon but they said the issue is not on their part and suggested I check with adobe. I know its not my computer because I bought this iMac less than a week ago and it has all the newest systems. Any and all suggestions would be greatly appreciated.

This topic has been closed for replies.

Correct answer kglad

did you receive your serial numbers? if so, you can use the single user install files.

Single user licensee downloadable installation files available:

Suites and Programs: CC 2018 | CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard | 8 standard |
Authorware: 7.01 windows |
Captivate: 10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2 |
Lightroom: 6.14| 5.7.1| 4.4 | 3.6 | win 2.7, 1.4.1 | mac 2.7, 1.4.1 |
Photoshop Elements: 2018,15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 2018,15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac
RoboHelp: 2015, 11, 10, 9, 8

Updates

non-cc updates
CC (2013) Updates:
- Windows
- macOS
CC 2014 Updates:
- Windows
- macOS
CC 2015 Updates:
- Windows
- macOS

Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

[moved from Creative Cloud Download & Install to Downloading, Installing, Setting Up]

jayteerth

Participant

I was facing the same issue and a simple Google search helped me to arrive here. I confirm that the answer by @kglad works perfectly. You saved me a lot of time. Thank you so much from the entire FXtia.com team!!

Founder, MD & CEO @ FXtia.com - Digital Marketing 101

D

david27270995ovgj

Participant

Confirm that your antivirus, firewall, or network settings aren't blocking the item's server or service provider. Delete any previously downloaded files, and restart the download from Your Orders. And eMarspro Offers You amazon account management services with lower price.

For More Detials Visit our Website: eMarspro

C

chris25088193j002

Participant

I did not

I have the Order number.

Bani Verma

Community Manager

Hi Tm65686,

If you have your Adobe Photoshop Elements 2018 & Premiere Elements 2018 serial number with you, then please use the following link to download the product: Download Photoshop Elements | 2018, 15, and 14 .

Let us know if this helps.

kglad

Correct answer

Community Expert

did you receive your serial numbers? if so, you can use the single user install files.

Single user licensee downloadable installation files available:

Suites and Programs: CC 2018 | CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard | 8 standard |
Authorware: 7.01 windows |
Captivate: 10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2 |
Lightroom: 6.14| 5.7.1| 4.4 | 3.6 | win 2.7, 1.4.1 | mac 2.7, 1.4.1 |
Photoshop Elements: 2018,15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 2018,15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac
RoboHelp: 2015, 11, 10, 9, 8

Updates

non-cc updates
CC (2013) Updates:
- Windows
- macOS
CC 2014 Updates:
- Windows
- macOS
CC 2015 Updates:
- Windows
- macOS

Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

[moved from Creative Cloud Download & Install to Downloading, Installing, Setting Up]

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