An issue was closed while I was in hospital- how to reopen

Question

I have an issue and an id number which was closed while I was sick in hospital.

There are no options for me to reopen it and chat is no longer accessible.

And since the issue is around the serial number I can not access the software. Help

What should I do?

kglad · Accepted Answer

open a new issue.contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Jeffrey_A_Wright · Answer

Lesliep, I hope you are recovering well from your stay in the hospital. I don't see any interactions with our support team under the account you used to post to this public discussion forum.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a private chat with a member of our support team. If the chat window fails to open, use a different web browser or device to contact us.

If your previous support case is under a different account, you can update recent support cases using the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review the previous interaction. If you do think you have more than one account, then please sign in with the account with your previous case before clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen

I hope this information helps and wish you a smooth recovery.

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