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laural47234196
Participant
February 29, 2016
Answered

An issue with Premiere

  • February 29, 2016
  • 1 reply
  • 443 views

Hello,  so I've been using premiere pro with my creative cloud membership for about a year, and all of a sudden its telling me that my trial has ended and I need to buy it. But I pay every month to use it? Maybe I misunderstood and this program isn't included in creative cloud, or maybe it was recently taken off? I'm PRETTY sure I was using it before with creative cloud though.And I KNOW they've been getting my payments every month. I don't know what to do. I use this very often for school and I need to have access to it again. If this is an issue on adobe's end I need a solution as soon as possible.  I don't know if its of any difference but I have a macbook pro. What should I do?

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Correct answer Ratandeep Arora

Hi Laura,

You can follow the article: Solve common Adobe Creative Cloud activation (sign-in) and deactivation (sign-out) issues or error messages which will help you to get your activation issues fixed.

Let us know if this works or not.

Thanks,

Ratandeep Arora

1 reply

Ratandeep Arora
Ratandeep AroraCorrect answer
Participating Frequently
February 29, 2016

Hi Laura,

You can follow the article: Solve common Adobe Creative Cloud activation (sign-in) and deactivation (sign-out) issues or error messages which will help you to get your activation issues fixed.

Let us know if this works or not.

Thanks,

Ratandeep Arora

Anupriya Khare
Anupriya Khare
Participating Frequently
February 29, 2016

You may also refer Creative Cloud applications revert to trial mode after an update to CC 2015

Also please ensure that you are using the right adobe ID to sign in.

Hope this will help you.

Regards,

Anupriya Khare

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