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Inspiring
March 21, 2023
Question

ANGRY ABOUT DEVICE ACTIVATION CHAGES

  • March 21, 2023
  • 3 replies
  • 243 views

For three days, two chat sessions and a phone session I have been unable to use my subscriptions. Because the computer I use suddenly became unrecognized by the authentication software. My hardware has not changed in several years. I spend over five hours in the chat and on the phone. Each time the support folks said it was fixed and would not happen again. I happened again after just one night; that's three times! I am not sure that tomorrow I can use Premiere.  Having a computer name that shows up as activated but a message saying that I had too many activations was absurd. Trying to deactivate the comptuer I was using and reactivating it made things worse.  Whoever worked on thsese software changes is a very poor programmer and lacks any sensibility for logic or care for code that works. After my phone session tonight I decicde nothing new had been done and the problem could not have been fixed. I unistalled every Adobe package except my old Photoshop CS5.1. I deactivated both devices. Then reinstalled everything. I have little hope for tomorrow. I intend to seriously look into other photo and video editors and try to abandon this adobe mess. I started programming comptuers in 1971, I built my first home comptuer in 1978. I worked for 45 years as an engineer using a dozen languages and as many OS. You would not have GPS if my generation had such poor coding and testing.

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3 replies

Nancy OShea
Community Expert
Community Expert
March 22, 2023
quote My hardware has not changed in several years.

By @S.Lundin

============

Adobe stands still for no one. If your equipment and OS have not been updated in several years,  I fear that could be part of the problem.

 

Make sure your computer meets the minimum CPU, GPU and OS requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 (versions 22H2, 21H2, 21H1);
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

For security reaons, Adobe's activation servers were updated to accept only TLS 1.2 connection protocols.  If you can't connect to the server's that could be why.   See below for more details.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Jeffrey_A_Wright
Community Manager
Community Manager
March 21, 2023

S.Lundin, I am sorry you have encountered so many problems using your Photography plan membership. I do see that you have contacted us several times. Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html as it provides information on how you can update your recent and active support cases. You may still be able to update support case ADB-28580361-D7Z7, as the interaction occurred yesterday.

 

I would encourage you to review and try the steps listed in https://community.adobe.com/t5/download-install-discussions/unexpectedly-signed-out-of-adobe-application-or-membership/td-p/13244882 for CC 2019 and later applications. From your post, it appears the licensing data is being damaged or invalidated. This is occurring each night, so please review the settings for any installed security software or disk optimization software. Anything that has the ability to damage or remove the files, and is running on a scheduled interval, is a likely cause of the damage to the stored Adobe licenses. If the settings are correct and follow the manufacturer's settings, then please verify there are no updates available that might prevent the destruction of the files critical to licensing Photoshop and Lightroom.

 

I also see you posted about a file failure for a project at https://community.adobe.com/t5/premiere-pro-discussions/the-project-appears-to-be-damaged-need-advice-on-complex-project-issues/m-p/13651171

 

Did you track down the cause of the error? Are other files being damaged, S.Lundin?

kglad
Community Expert
Community Expert
March 21, 2023

i've seen erroneous computer recognition alerts from adobe before, but only rarely and never repeatedly. 

 

i know that's no help to you, but if i had all the problems you had, and if i'd spent all the time you've spent, i would try something almost certain to work: a clean os install and then install adobe cc desktop and then apps.