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timh34706034
Participant
April 4, 2015
Answered

Another installer already running

When I originally downloaded PS Elements 13 and tried to run the installer, it would always crash - telling me that another installer was already running.  I had to download the files manually.  Now the software is trying to apply an update to version 13.1 and I am having the same problem - the installer tells me that another installer is already running.

I have rebooted my machine (running Windows 7 Enterprise SP1 x64) in case another process was hanging around from a previous software update but this makes no difference.  Anyone got any suggestions?

Thanks!

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    kglad
    kgladCorrect answer
    Community Expert
    April 4, 2015

    check your running processes in task manager.

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    3 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 4, 2015

    check your running processes in task manager.

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    peterc96360248
    Participant
    September 18, 2020

    how can i check were the other installer is running

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 18, 2020

    what do you mean by, "were"?

     

    do you mean "where"?  (if so, right click>open file location - but be careful if you don't know what you're doing.)

     

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