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Participant
April 22, 2015
Question

Another Lightroom CC that won't Launch

  • April 22, 2015
  • 2 replies
  • 210 views

Bought the Photoshop/Lightroom CC combo.  First the installer downlaoded Lightroom 5.7, which worked, but wasn't what I bought. Then the installer downloaded Lightroom CC which crashes immediately at launch with the following error:

Problem Event Name:APPCRASH
  Application Name:lightroom.exe
  Application Version:6.0.0.10
  Application Timestamp:5523190c
  Fault Module Name:libcef.dll
  Fault Module Version:3.1750.1805.0
  Fault Module Timestamp:53eb9d68
  Exception Code:c000001d
  Exception Offset:00000000020f5fa3
  OS Version:6.1.7600.2.0.0.256.1
  Locale ID:1033
  Additional Information 1:1849
  Additional Information 2:1849c65267ce2967d89f315e1c3c4b82
  Additional Information 3:95b7
  Additional Information 4:95b7e9ed49fb3657956fc9b27015606a

Logging out and in doesn't work. Uninstalling/reinstalling doesn't work. Using the Adobe clean install /CCleaner doesn't work.

Lightroom 5.7 and Photoshop run fine. Running Windows 7 SP1. 

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2 replies

Participant
April 23, 2015

Having the same problem on my Mac

Participant
April 23, 2015

I'm having the same problem !

vagotisAuthor
Participant
April 23, 2015

After trying almost everything with no luck I decided to just reinstall Windows and now it works. It's not an ideal solution by any means but I needed to get this to work.  Hopefully someone will figure out a less drastic fix.