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parkerm1969
Participant
July 27, 2014
Question

Anyone know where Adobe is on fixing the U44M1P34 and/or Camera Raw install/update fail issues?

  • July 27, 2014
  • 1 reply
  • 198 views

Known issue preventing folks from updating PS, Bridge, AE, and others. I've done multiple long rounds with Adobe tech support on this, and they were never able to fix the issue.  After hours of working at it, basically was told "we'll be working on a fix". Seems like the threads asking customers to uninstall, run manual patches, etc is ludicrous customer support.  We're paying monthly. Updates have been released. We should have access to these – or at some point I'd think a discount would be in order.

Is there any company line on where they are with this, or an eta?

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 28, 2014

Parkerm1969 are you only receiving the U44M1P34 error when applying the Camera RAW update?  Which update specifically are you applying?  Which operating system are you using?

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parkerm1969Author
Participant
July 28, 2014

Hi Jeff, I've been getting the error for several months when installing the CC updates for PS, AE, Bridge, plus there was a Camera Raw update recently released that also failed w/ the error.  Seemed to start with the CC 2014 round of updates, though I get the same error with an earlier non-2014 CC PS update.  Illustrator, InDesign and other, mainly-vector based programs installed and updated fine.  Is it that those don't have or don't touch Camera Raw components during install?  I spent about 1.5 on a call w/ tech support who did a remote desktop session -- couldn't figure it out.  Same with a chat session.  Followed up with tech support and they told me that it's a "known Issue" and they're working on a fix.  I just want to know if anyone has any more info on an eta.  I'm not interested in troubleshooting the issue further at this point.

thanks

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 28, 2014

Parkmerm1969 U44M1P34 indicates the update was unable to an update to an xml string.  I would recommend reviewing your installation logs for more details.  You can find details on how to locate and interpret your installation logs at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.

You also mentioned you have been in contact with our support team.  Do you have a case number which I can reference?

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