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NinBro
NinBro
Participant
December 17, 2015
Answered

Aobe Creative Cloud Apps Section Loading and Download Error

  • December 17, 2015
  • 3 replies
  • 741 views

So I downloaded Adobe Creative Cloud a few days ago and I wanted to check out Photoshop, Premier Pro, etc. When I downloaded it first of all it took a LONG time to load in the Apps section. If it would stop loading it came up with this Download Error, sending a link to download Creative Cloud, but I already downloaded it. If someone could help me with this that would be amazing

This topic has been closed for replies.
Correct answer Pattie-F

If you get a download error in the apps tab, please see:

https://helpx.adobe.com/creative-cloud/kb/Download-error-apps-tab.html

3 replies

Pattie-F
Pattie-F
Legend
January 19, 2016

I am moving this discussion to the Creative Cloud Download & Install forum.

Pattie-F
Pattie-FCorrect answer
Legend
January 6, 2016

If you get a download error in the apps tab, please see:

https://helpx.adobe.com/creative-cloud/kb/Download-error-apps-tab.html

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 17, 2015

>this Download Error

Meaning? (what is "this"?)

Please read https://forums.adobe.com/thread/1499014

-try some steps such as changing browsers and turning off your firewall

-also flush your browser cache so you are starting with a fresh browser

-check hosts file for blocked entries https://forums.adobe.com/thread/1912777

http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-wip/

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

or

A chat session where an agent may remotely look inside your computer may help

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

When you go to chat you will, of course, need to supply all of the information that you did NOT provide here... such as Mac or Windows and exactly which version of the operating system

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