Skip to main content
R
rteasda
Participant
June 19, 2024
Answered

APE 2018 reinstallation problem

  • June 19, 2024
  • 2 replies
  • 183 views

I own a copy of Adobe Premiere Elements 2018. It is registered with Adobe. I have been using APE for several years on a Dell laptop. I have recently reinstalled Windows on the laptop and now wish to reinstall APE on the machine. Windows is completely up-to-date.

 

I signed on to my Adobe account using the Firefox browser, which is the latest version, and followed the directions to download APE 2018.

I ran the download exe file, which extracted files to a folder on my c drive. After the extract was complete, the “Launch Adobe Premiere Elements 2018” checkbox was selected, and I clicked the Finish button.

 

The Installer ran and then prompted me to select Install or Try. I selected Install and then got a message saying “Sign In Required”.

 

I clicked the Sign In button and it tells me to Update my browser. The browser (Firefox) is already the latest version…???

 

I tried the same procedure with Microsoft Edge as the default browser and verified that it is up-to-date. Same problem.

This topic has been closed for replies.
Correct answer rteasda

Thanks for the tip but none of the solutions offered by Adobe works for me.

  1. Solution 1 is no use because Internet Explorer is no longer available. I tried enabling "IE mode" in Microsoft Edge, then running the installer again - didn't work.
  2. I tried Solution 2 - didn't work.
  3. Solution 3 is not precise enough to ensure that the registry will not be screwed up. I'm not going to take that risk.
  4. Solution 4 doesn't work either.

I have no choice but to buy APE 2024 edition. It makes me angry because I've already paid for 2018, which ought to be reinstallable without all this aggravation.

2 replies

R
rteasdaAuthorCorrect answer
Participant
June 19, 2024

Thanks for the tip but none of the solutions offered by Adobe works for me.

  1. Solution 1 is no use because Internet Explorer is no longer available. I tried enabling "IE mode" in Microsoft Edge, then running the installer again - didn't work.
  2. I tried Solution 2 - didn't work.
  3. Solution 3 is not precise enough to ensure that the registry will not be screwed up. I'm not going to take that risk.
  4. Solution 4 doesn't work either.

I have no choice but to buy APE 2024 edition. It makes me angry because I've already paid for 2018, which ought to be reinstallable without all this aggravation.

B
Community Expert
Ben MCommunity Expert
Community Expert
June 19, 2024

This is due to the fact that older versions of the installer relied on Internet Explorer to install. Have you tried this KB article: https://helpx.adobe.com/photoshop-elements/kb/update-required.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices