Skip to main content
A
Anonymous
October 24, 2022
Question

aplikacja nieoczekiwanie zakończyła pracę

  • October 24, 2022
  • 2 replies
  • 657 views

Cześć, mam pełny pakiet Adobe wersje próbną na 7 dni i za chwile bede kupowała na miesiac. Korzystam z MacBook 11 wersja 11.7 BIGSOUR z 2014 r. technidznie nadaje sie do korzystania z Adoba. Zalezy mi najbardziej na aplikacjach Photoshop, Illustrator, InDesign. Zainstalowalam Creative Cloud w ktorym sa wszystkie aplikacje jakie moge miec w ramach pakietu. Zainstalowalam wszystkie wymienilam wyzej. Zaznacze, ze Creative cloud isntaluje mi ta wersje 2023 r. 

Po zainstalowaniu kazdej alikacji, mam ją z zielonym kolkiem ze jest aktywna. Po klikaniu "otworz" aplikacja sie nie otwiera tylko wysyla mi raport problemu niezrozumialy dla mnie 

EXCEPTION: EXC_BAD_ACCESS (SIGSEGV)

EXCEPTION: KERN_INVALID _ID_ADDRESS at: 0x0000000000000000

EXCEPTION NOTE: EXC_CORPSE_NOTIFY

TERMINATION SIGNAL: SEGMENTATION FAULT: 11

TERMINATION REASON: NAMSESPACE SIGNAL, Code 0xb

TERMINATION PROCESS: exc handler (2614)

 

Takie kody wyswietlaja mi sie w tym raporcie oraz o wiele wiecej innych inforacji np opis modelu mojego laptopa oraz wersje, karte pamieci, procesof, karte graficzna, takie informacje tam sa opisane, te bledy i duzo wiecej roznych liczb. 

Co moge jeszcze dodac do opisu to, ze moj MacBook nie ma numeru seryjnego ID, numer jest "nieznany" i nie wiem czy ma to jakis zwiazek z tym, ze mi Adobe nie działa. 

Korzystam z wifi, nie z internetu na kabel. Mam miejsce pamieci na konputerze. 

 

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 24, 2022

Ida, I am sorry you are encountering so many problems opening the different Adobe applications.  I am showing that support case ADB-26542671-Y8F9 is open and pending your response.  Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates to your active support case. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 24, 2022

    those are not adobe errors. they are mac errors and indicate serious problems with your computer.

     

    you should properly uninstall and clean your adobe software, repair or reinstall your os and then retry installing adobe software.

     

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    repair your os


    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

    if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

     

     

     

    <moved from using the community >

      B
      Blissful_Delight98A1
      Participant
      October 24, 2022

      I have the same problem. I think it is an Adobe problem. I also have this problem only with Adobe. The previous version works for me without any problems. I had the problem with the Cloud app recently and it went away overnight.

      The 2023 versions of InDesign, Photoshop and Illustrator do not work for me (EXC_BAD_ACCESS (SIGSEGV)). Bridge 2023 runs and Xd also works.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 24, 2022

      @Blissful_Delight98A1 

       

      use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human

      p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

      p.p.s. you can also use twitter to tweet @AdobeCare

      p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices