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Participant
January 18, 2021
Question

App install problems

  • January 18, 2021
  • 1 reply
  • 179 views

Hello, 

I am having an issue with installing apps through the Creative Cloud Desktop app. I recently purchased a subscription and was really excited about downloading the various editing apps. I tried to install Animate and Photoshop but as it was downloading, it eventually stops and says to retry. I've been "retrying" ever since and none of the apps are downloading. I am sure some other people have also experienced these same issues and it would be really helpful to solve it. Thank you! 

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1 reply

John Waller
Community Expert
Community Expert
January 18, 2021

Which operating system?

xxAerixxAuthor
Participant
January 18, 2021

It is an HP Stream 14. The app itself says Photoshop is compatible with the laptop but the internet says otherwise.