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tolistim
tolistim
Participant
May 21, 2014
Answered

App installation completes, but app says it's damaged

  • May 21, 2014
  • 1 reply
  • 78 views

After losing my secondary app drive (on Mac), I decided to reinstall the Adobe apps as new.  I couldn't uninstall them since they were not on the drive any longer, so I dug around for a manual solution so that CC App Manager would realize that the apps were gone.  I ended up deleting the /Library/Application Support/Adobe/ folder contents.

I then manually removed the Adobe Manager and the reinstalled from the download on the CC Apps site.

Finally, the App manager saw that I didn't have the apps installed.

I selected PP, AE, AU and SG and let them install.  Now, when I open any of the apps, they report that they appear to be damaged and that I should reinstall them.

EDIT - I just uninstalled and reinstalled PP and it still says that it's damaged.

Pointers appreciated.

Message was edited by: Tim Jones

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Tolistim please run all available uninstallers located in the Applications/Utilities/Adobe Installers folder.  Once the available Adobe uninstallers have been run then please also use the CC Cleaner Tool to ensure complete removal.  You can find details on the use of the CC Cleaner Tool, as well as a download link, at CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
May 22, 2014

Tolistim please run all available uninstallers located in the Applications/Utilities/Adobe Installers folder.  Once the available Adobe uninstallers have been run then please also use the CC Cleaner Tool to ensure complete removal.  You can find details on the use of the CC Cleaner Tool, as well as a download link, at CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

tolistim
tolistimAuthor
Participant
May 22, 2014

To simplify that page for others -

If your Adobe Applications Manager still thinks the apps are installed when they are not, you should download and execute the CC Cleaner tool from http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Run that before you do anything else

Once it's run, reinstall the AAM and then double check the AAM preferences to make sure that your login and app path are correct.

Finally, download and install the apps that you use.

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