Skip to main content
G
gmangel23-8I6AFT
Inspiring
May 11, 2012
Answered

App Installer Freezes at "Initializing Installer"

  • May 11, 2012
  • 5 replies
  • 28033 views

App doesn't crash, just stops there and does nothing.  I forced quit it and couldn't run it again without a reboot.  After the reboot it ran again but it is frozen in the same place and isn't doing anything.  Past 20 min at this point.  Also, running on Mac Lion.

    This topic has been closed for replies.
    Correct answer gmangel23-8I6AFT

    Thanks for the information gmangel.

    however seeing the log files, it seems that it is unable to initiate any download process on your system. Can you do the following so that we can generate the detailed logs:

    1. Clean the folder : ~/Library/Logs/AdobeDownload

    2. create a file named "asu.trace" in the folder - "~/Library/Logs/"

    3. Run AdobeApplicationManager again and observe the behavior for some minutes. (2 to 3 minutes)

    4. Share the following logs: "~/Library/Logs/AdobeDownload/DLM.log"

    Thanks,


    I actually think I figured it out.  I did what you said to create the logs but also did one other different thing.  When you open the file 'AdobeApplicationManager.dmg' it opens as usual.  Then when I run 'AdobeApplicationManager' the program is comes up with a dialog box asking if I should trust all accesses to that disk.  Normally as I have been I wouldn't check that.  This time I did and it ran fine.  Do you still want the logs?

    5 replies

    lanel81204281
    lanel81204281
    Known Participant
    May 31, 2017

    Having very similar problem. Running MacOS Sierra stalls out around 2% complete

    lanel81204281
    lanel81204281
    Known Participant
    May 31, 2017

    Starting Installer...

    2017-05-31 14:06:09.695 Install[661:10712] Failed to connect (updateDialog) outlet from (AppController) to (NSWindow): missing setter or instance variable

    K
    kimberly mcconnell
    Participant
    May 20, 2015

    Here are the steps I took which very easily succeeded on my new Macbook Pro:

    1. Download the Creative Cloud Installer here: https://creative.adobe.com/products/creative-cloud. (CreativeCloudInstaller.dmg)
    2. An explanation: Instead of starting the Initializing process which keeps freezing, you will want to view the contents of Creative Cloud Installer folder where you will find a different method of installing the file. First, click on the downloaded file to open the Creative Cloud Installer. When you see the popup that says "Adobe Creative Cloud. Double-click to install" and shows the red Creative Cloud icon, do not double click!
    3. Instead, right-click the red Creative Cloud Installer icon, then select "Show Package Contents."
    4. Inside you will see a Contents folder. Open that.
    5. Inside that, you will see a MacOs folder. Open that.
    6. Click the Install file to open. Your Creative Cloud installation should begin successfully in the window that pops up!

    Good luck.

      R
      Robert L Brown
      Participant
      May 11, 2012

      Please add my name to the list of people having problems with the new Creative Cloud installer (AdobeApplicationManager). To be clear on the symptoms:

      1. Download the AdobeApplicationManager.dmg as prompted by Adobe.

      2. Open the DMG

      3. Run the AdobeApplicationManager. I have tried this both from within the DMG and from a copy I dragged to the desktop.

      4. The dialog box "Initializing Installer" appears. There is not a prompt for granting disk access. Only the progress bar and the quit button.

      5. Let it run for an hour -- nothing happens, except a file is created: ~/Library/Logs/AdobeDownload/LBS.log

      6. The quit button does not work.

      7. To stop the installer, I have to use Force Quit.

      The contents of the LBS.log:

      05/11/12 13:33:39:250 | [INFO] |  | Download | LBS | LBSApplicationFacade |  |  | ****************Starting LBS workflow*******************

      05/11/12 13:33:39:303 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | initializing screen

      I attempted to re-download the DMG -- the Adobe site will not allow this. I think you are going to have to construct a clean up script to allow customers to revert their machines to the state before using the new AdobeApplicationManager. Then you will have to revisit the ApplicationManagerCode, because it is clearly incompatible with some Mac OS X Lion configurations.

      -- Robert L. Brown

      -- robert@rlbrown.org (this is also my Adobe ID)

      S
      saurabhGupta1403
      Participating Frequently
      May 12, 2012

      Hi Robert,

      We are investigating on our side about the problem. Can you please also share the detailed logs as described above.

      Also, when you say that Adobe site doesn't allow you to download AdobeApplicationManager.dmg again, do you mean that it shows no option for download. Can you please restart your browser and try again.

      If it still doesn't work, can you please run the cleaner tool to clean the AAM (only AAM and not any product) from your machine and try again. http://www.adobe.com/support/contact/cscleanertool.html

      Arpit Kapoor
      Arpit Kapoor
      Participating Frequently
      May 11, 2012

      Could you please ellaborate the issue.

      Which application are you trying to install?

      Enable Root user : http://support.apple.com/kb/ht1528

      Library folder is hidden in MAC Lion.

      Hold Option and Use the “Go” Menu to Show Library  : http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion

      G
      gmangel23-8I6AFTAuthor
      Inspiring
      May 11, 2012

      I have an idea what it might be.  Going to check that out in a min.  Also FYI something is hanging if you 'Force Quit' the app installer which is not allowing it to be run again.  I'm not sure which process it is but will try to figure that out as well.  Requires me to reboot to run again, otherwise the app won't load at all and just bounces in the dock.

      B
      bobstur
      Participant
      May 11, 2012

      I am having the same problem. I have tried to uninstall CS6 PS Beta using the uninstall app as a suggestion I saw in an earlier thread but I am unable to launch the uninstaller.  It just sits down on the lauch bar.  I am using Lion 10.7.3.

      Arpit Kapoor
      Arpit Kapoor
      Participating Frequently
      May 11, 2012

      Lets first just update you MAC Lion to 10.7.4 using Finder menu and then follow the below link to remove the application and re-install.

      http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

      L
      ledvinh
      Participating Frequently
      May 11, 2012

      I have the same problem. My Mac is running 10.7.4. I am stuck at "Downloading Adobe Application Manager" The progress bar has been staying at around 7% for the past few minutes.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices