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A
artist-hope
Participating Frequently
January 1, 2013
Question

App Manager update failures

  • January 1, 2013
  • 1 reply
  • 1401 views

After several attempts with support procedures and updating the App Manager to v. 7.0.0.189, most software updated but four did not: Premier Pro CS6 Family, Illustrator CS6, Prelude CS6 and CS6 Camera Raw. The error code for each is the same stating: "There was an error installing this update. Please try again or contact customer support. (U44M1|216)". Contacting customer support brings me to the forums and questions that have nothing to do with this problem.

I need to speak to an actual support technician/person to fix this issue. What's next to make this happen?

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    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 1, 2013

    Have you tried applying the update directly from our product update page at http://www.adobe.com/downloads/updates/?

    A
    artist-hopeAuthor
    Participating Frequently
    January 4, 2013

    Yes and most of what I need is not on this page or older upgrades. Here are screen grabs of what happened:

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 4, 2013

    Then the next step would be to review the installation logs for the updates to see why they have failed.  You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

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