App Update failures

Forum|Forum|12 years ago
July 31, 2013
1 reply
345 views

None of my 5 CS6 apps will update (Mac 10.7.5), so what's the fix?

update_applications

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Jeffrey_A_Wright

Legend

Allen what updates do you receive when you try to apply the updates? Also which operating system are you using? It is also likely you will need to review your installation logs for the exact error message. Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret your installation log files.

A

allenmimsAuthor

Participant

Thank you, Jeff. I'll take a look at the Help link you provided. Meantime, I started downloading the CC versions of the software, because I figured that Adobe was pushing us in that direction anyway, and so far those are working fine, so if the CS6 troubleshooting is much of a slog, I may just archvice the old CS6 tribe.

(My OS is Mac v10.7.5; the updates I've been seeking include CS6 Photoshop, Dreamweaver, Illustrator, InDesign and Premiere Pro. I also have CC Audition, Muse, plus Lightroom and Edge Animate, and this whole group updates fine.)

I assume that CC has all of the CS6 features, and more, right?

Jeffrey_A_Wright

Legend

It should although there are some feature differences in applications such as Premiere Pro. I would recommend looking at the What's New subject in the online help available within the CC applications.

Please feel free to post any specific error messages you locate within your installation log files.

You may also want to review Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html.

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