Participant

Answered

Apple Silicon versions not installed

Forum|Forum|4 years ago
June 15, 2021
2 replies
3478 views

I'm haveing quite afew problems with mainly Adobe graphics app lagging & apparantly crashing on an M1 Mac mini & when I checked the application list in system report only Creative Cloud is installed as Apple Silicon version, InDesign, Bridge, Acrobat are Intel & Photoshop, Illustrator & Lightroom are Universal versions.

Surely if PS. ID, Ill & LR are native Apple silicon then how do I install those versions.

I've tried uninstalling but it just reinstalles the latest version, I dont get an option on which version it installes.

Is there an option to install just the Apple Silicon versions?

Installation

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Correct answer Jeffrey_A_Wright

At the start of the last cross over to Intel processors I was a Mac technician looking after some 350 Macs from home users to departments in Universities & it was a similar sitruation in that quite a few companies released Universal versions at first and most of them just kept crashing or causing system lags/lockups & ultimatly kernal panics.

Then they released Intel only versions & they were much better & got better again as they worked the bugs out.

Now with the move to Arm I'm seeing a similar pattern.

My wifes Mac Mini is suffering constant lags of up to 30 secs which sometimes clear, sometimes result in an app quitting & other times result in a kernal panick.

When I am logged into her computer via ssh & running "top" I can see constant crash reports being written when the system is lagging but there are no crash reports in Console other than when the app itself quites.

I really dont want to get into a slagging match its just my experience with this in the past & how the problems were resolved.

Anim8design, please don't hesitate to begin a secure chat session at https://helpx.adobe.com/contact.html so that any Adobe-related errors can be identified and corrected.

T

Test Screen Name

Legend

I don't think you maybe understand "universal". That means it contains BOTH binaries: Intel and M1 (ARM) in the same file. This is the new normal we are aiming for.

A

anim8designAuthor

Participant

I do understand Universal & having been a Mac technician during the last processor change to Intel I also understand that Universal carries a load more code that causes far more crashes than the versions that only run on the intended hardware which is why I would like to install the ARM version only but maybe thats not an option.

Also why is InDesign & Illustrator loaded as Intel only when they are able to run natively on M1 or are thay still in Beta only.

If Adobe have released an Apple Silicon only version of Creative Cloud then why not all the others or are they not fully Arm complete yet?

T

Test Screen Name

Legend

"I also understand that Universal carries a load more code that causes far more crashes than the versions that only run on the intended hardware which is why I would like to install the ARM version only but maybe thats not an option." then you understand differently from me (but I'm only a Mac programmer). You will not find that Adobe are yet making code to excluse running on Intel. I think you are looking for something that won't exist for some time.

"Native M1 support" is meant by a universal, for sure.

kglad

Community Expert

to see install options (mainly previous versions) you must have a subscription AND you must enable show older versions in your cc preferences (file>preferences>apps>scroll to bottom and enable).

i doubt that will help though. you'll probably need to:

reset the cc desktop app. make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

A

anim8designAuthor

Participant

Sorry, I should have mentioned that I can see the option to install previouse versions but that still doesnt give me the option to install the Apple Silicon version only.

kglad

Community Expert

i didn't think it would. that's why i suggested the other steps, if you believe there's something wrong with your installation, which i also doubt.

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