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찬
찬영5EA5
Participant
January 6, 2021
Question

Application is not running

  • January 6, 2021
  • 2 replies
  • 863 views

 

I also paid with this account, but the device says it can't run.
Is there a solution?

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 6, 2021

    There have been several messages recently about problems with education subscriptions
    Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944
    -https://helpx.adobe.com/support/programs/enterprise-support-terms.html

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 6, 2021

    what exactly does it say?  (you can copy and paste the text and we can use the translate tool.)

    찬
    찬영5EA5Author
    Participant
    January 6, 2021
    죄송합니다. 고객님의 계정은 이 디바이스에서 유효하지 않습니다. 학교 ID로 다시 시도해주십시오.IT
    관리자가 이 디바이스에 대한 엑세스 제한을 적용했을 수 있습니다.
    다른 Adobe 계정으로 다시 시도하거나 IT 관리자에게 문의하여 지원을 요청하십시오.

    Below is the translation.

    Sorry, your account is not valid on this device. Please try again with your
    school ID.Your IT administrator might have enforced access restrictions on
    this device. Please try again with another Adobe account or contact your IT
    administrator for assistance.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices