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Participant
May 7, 2013
Answered

Application Manager Always Shows Install

  • May 7, 2013
  • 3 replies
  • 3953 views

I installed every application, but for Edge Animate and Touch App Plugins it's showing the Install option even though I have already installed it.  Everything else shows Up to date.  I've already tried uninstalling those particular ones and reinstalling.  I've tried reinstalling the Application Manager as well.  It's a bit anal I know, but just wondering if there's a way to show that it's all up to date like the rest of the installed apps, or if this is normal for those apps?

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Correct answer Jeffrey_A_Wright

I see this on both of my computers, iMac and MacBookPro. The chances of it being an installation error on 2 different machines and having others with the same issue, it has to be Adobe side. Any feedback fro those of us that have tried everything but a clean re-format of our computers?


Greg the common cause for this error tends to be Users using a method other than the included uninstaller to remove the application.  To confirm you have completed the 4 steps listed in Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html?

3 replies

Participant
May 20, 2013

I have the same issue. Uninstalled everything and cleaned, Reinstalled everything, Edge & Plugins remain listed as "install" MacOS 10.8.3

There is an obvious issue becuase even when I use a completely cleaned system, the same problem appears.

Participant
May 13, 2013

I have the same exact issue.

Mac OSX 10.8.3

Jeffrey_A_Wright
Legend
May 13, 2013

Jjsenior please run the uninstallers located in Applications/Utilities/Adobe Installers.

Participant
May 13, 2013

I ran the uninstallers for Edge Animate and Touch App Plugins... I then reinstalled both. I quit everything, then relaunched Adobe Application Manager. And again, Edge Animate and Touch App Plugins is marked as "Install".

Jeffrey_A_Wright
Legend
May 7, 2013

Salvador which operating system are you using?