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Participant
June 30, 2013
Question

Application manager quit working

  • June 30, 2013
  • 1 reply
  • 564 views

The application manager on my recently purchased CS6 Design suite was working fine. It stopped working and now states all applications are up to date and they are not. Adobe announced up dates on Facebook and I came to the website to verify - several of my suite programs need updates. How does one get the application manager to start working again?

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    1 reply

    Jeffrey_A_Wright
    Legend
    June 30, 2013

    Barb which specific applications are you referring too?  What version do you currently have installed?  Also which operating system are you using?

    BarbVarAuthor
    Participant
    July 6, 2013

    Hello,

    I have the CS6 Design and Web Premium. Photoshop is not up to date. I have the 13.0.1 version and not the 13.0.1.2 that Adobe announced on Facebook. There was a camera raw update also announced. I think the other programs may be up to date if the manual download page on the Adobe website shows all of the latest updates for CS6.

    The update manager was working until just about the time of the 13.0.1.2 update, (it had been regularly updating).

    Also -  the icon for the application manager suddenly disappeared from my desktop and a CC icon replaced it. I could find nothing on this website that said that the CC manager would be replacing the CS6 application manager. I did not use the CC manager - the terms that it required were different than my CS6 terms. I just uninstalled the CC manager.  Doing so made no difference - it was the same as before removing the CC - trying to update from inside any of the programs brings up the application manager and that reports "all applications are up to date."

    I did not try to manually install the update from the Adobe website. It's suggested to go through the application manager and I sure can understand why - too many programs to update manually. My CS6 Suite was just purchased about 1 month ago.

    The app manager is not being blocked by Norton - I did check that.

    I have Windows 8

    Jeffrey_A_Wright
    Legend
    July 6, 2013

    Barb do you receive any specific errors if you try requesting and downloading the update?  You can open the updater by going to Help>Updates.