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Answered

Application Manager stuck on "Please wait a moment" after launching Premeire Pro CC

Forum|Forum|10 years ago
January 19, 2016
6 replies
71916 views

I recently switched my Premiere CC subscription from pre-paid to monthly, and after trying to start Premiere, it brought up Application Manager. It's been stuck on a loading screen that says "Please wait for a moment" for five minutes now. What is it even trying to do? What will happen if I close it? Is something wrong?

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Correct answer Sheena Kaul

Hi,

I believe you are getting the spinning wheel on the Adobe CC app.

Please refer to the help document below:

App doesn't open | Progress wheel spins continually

You may also refer to the threads below where this issue has been addressed:

Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel

Creative Cloud Desktop App stuck on blue spinning wheel after update.

Regards,

Sheena

D

Darren21826072mp8q

Participant

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Very Easy Fix - Windows 10 PC - I had the spinning wheel on Adobe CC upon launching Photoshop

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1. Reboot PC (I'm not 100% sure you must do this)

2. Go to C:\Program Files (x86)\Common Files\Adobe\SLCache and MOVE all .slc files into a new "SAVE" folder

3. Start Photoshop and it works!

4. Delete your "SAVE" folder if you like...I did!

For me, it was only this one folder with the .slc files that I had to fiddle with.

Thanks - Darren

trashcaneron

Inspiring

Here's what I ended up having to do - same issue w/ Photoshop etc:

Configuration Error 11 in Photoshop

D

Darren21826072mp8q

Participant

----------------------------------------------------------------------------------------------------------------------------

Very Easy Fix - Windows 10 PC - I had the spinning wheel on Adobe CC upon launching Photoshop

----------------------------------------------------------------------------------------------------------------------------

1. Reboot PC (I'm not 100% sure you must do this)

2. Go to C:\Program Files (x86)\Common Files\Adobe\SLCache and MOVE all .slc files into a new "SAVE" folder

3. Start Photoshop and it works!

4. Delete your "SAVE" folder if you like...I did!

For me, it was only this one folder with the .slc files that I had to fiddle with.

Thanks - Darren

A

Anonymous

low

belindaw81992616

Participant

I have tried absolutely everything mentioned in this tread and nothing has worked. Help!

Dotoki2

Inspiring

If you have problem with endless "Sign in" loop or "Validating software license" loop or if the message "Please wait for a moment" doesn't disappear after 10 minutes check following steps.

On Windows delete or rename following folders

C:\Users\[your user name]\AppData\Local\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\SLCache

C:\ProgramData\Adobe\SLStore

Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and clicks Sign in.

On Mac delete or rename following folders

~/Library/Application Support/Adobe/OOBE (in user Library folder)

/Library/Application Support/Adobe/SLCache (in main Library folder)

/Library/Application Support/Adobe/SLStore

Then launch any CC application and Sign in.

Update Nov 2021:

Thank you all so much for your kind words of love.
There is also another very similar solution to this problem.

Please delete the entire OOBE folder (or rename it) and delete ONLY THE CONTENT of SLCache and SLStore folders (all files and subfolders) without deleting those folders.