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bagwelldavid
bagwelldavid
Participating Frequently
March 18, 2013
Question

Application Manager wont Install

  • March 18, 2013
  • 1 reply
  • 1505 views

My Application Manager wont download. I get the gray bar, but nothing happens. I have to control option delete just to turn it off. I have been through support and that have elevated me. They said I would receive a call 36 hours.

I need it to work today for my job. Can anyone help?

I have a Mac OS X VERSION 10.7.5

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 19, 2013

Bagwelldavid have you checked the configuration of your software firewall?  From the behavior you are describing it would appear that the Adobe Application Manager is being blocked from accessing the Internet.  You may also want to try the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

bagwelldavid
bagwelldavidAuthor
Participating Frequently
March 19, 2013

I tried all these 5 steps. Did not help. I even turned off my firewall and virus protector...nothing. Very frustrating to pay for a product that you cannot use.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 19, 2013

Bagwelldavid do you have a case number from your interaction with our support team which I can reference?

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