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devinwally
devinwally
Participant
October 21, 2015
Answered

Apps are unresponsive, Downloads never begin!!

  • October 21, 2015
  • 2 replies
  • 198 views

1. Creative cloud desktop app is unresponsive.

2. upon trying to download apps from the website, I go through the motions until it takes me to the page where it says my app is installing, but the download never starts.

This topic has been closed for replies.
Correct answer Kanikas

Hi,

Please close all the adobe processes from the task manager (win) / Activity monitor (mac) and reboot your machine.

Try again after the reboot.

List of processes:-

  • Creative Cloud.exe
  • Adobe CEF Helper.exe
  • Adobe Desktop Service.exe
  • AdobeIPCBroker.exe
  • Adobe Installer.exe
  • AdobeUpdateService.exe
  • AdobeServiceInstaller.exe
  • CreativeCloud(URIHandler).exe
  • AAM Updates Notifier.exe
  • CCLibrary.exe
  • node.exe
  • CoreSync.exe

Hope this helps !!!

2 replies

Pattie-F
Pattie-F
Legend
October 23, 2015

moving  to Creative Cloud Download & Install forum

Kanikas
KanikasCorrect answer
Legend
October 21, 2015

Hi,

Please close all the adobe processes from the task manager (win) / Activity monitor (mac) and reboot your machine.

Try again after the reboot.

List of processes:-

  • Creative Cloud.exe
  • Adobe CEF Helper.exe
  • Adobe Desktop Service.exe
  • AdobeIPCBroker.exe
  • Adobe Installer.exe
  • AdobeUpdateService.exe
  • AdobeServiceInstaller.exe
  • CreativeCloud(URIHandler).exe
  • AAM Updates Notifier.exe
  • CCLibrary.exe
  • node.exe
  • CoreSync.exe

Hope this helps !!!

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