Apps don't start after login

Question

Hi everyone!

I was working from home office yesterday, so I had to relogin to my Adobe CC account on my office pc today. After typing in my login information a loading screen appears (see attached screenshot) and stays forever (I waited for 10 minutes).

The Creative Cloud Deskop App still works but all the other apps won't start anymore.

I tried everything in this article without succes: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Any help would be apreciated!

omnia360 · Accepted Answer

I found a solution in a different thread in this forum: https://community.adobe.com/t5/download-install/all-cc-applications-stuck-at-screen-with-spinning-blue-circle/td-p/10167297?page=5

What worked for me was basicly this: Go to the IE browser " advanced settings", uncheck "Do not save encrypted pages to disk".

I am not entirely sure because I use a german version of windows and the option is named a little differently. I would translate it to "Allow installation of software even though the signature is not valid"

Not sure if it is a bad translation, oder a different option.

Now it works for me... good look!

SeaView · Answer

It seems that the "You have successfully signed in to Adobe Cloud" screen loads to notify authentication but handle hangs in reaching the App Server at Adobe. This occurred to me today on Safari in USA. I exited Adobe Cloud and restarted it and it is working. In reading the comment on IE in Windows, I went to advanced settings in Safari and enabled "Auto-detect Proxy Server" first, but I don't know if that had anything to do with it. This is on a new installation in a macbook pro M4.

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