Apps gifted from Adobe employee with codes installs CC and wants a credit card

Forum|Forum|9 months ago
May 6, 2025
3 replies
421 views

Hi community,

Got 4 apps gifted from Adobe employee that last for a year. Took the 4 codes that i was gifted and redeemed at https://redeem.adobe.com using an existing Adobe account. At adobe.com Home tab for the account, i see the 4 plans, one each for the 4 apps. Downloaded the 4 installers.

When opened one of the dmg files (macOS) it says install Creative Cloud and the app that i want. Installed CC and then i get a dialog where it is forcing me to pick a payment plan (see attached screen shot). Which oviously doesn't make sense since i got a free year already paid for via the code. And if at adobe.com go to manage plans, the 4 apps are there each as a separate plan and say "Prepaid plan".

Does anyone have any clues or ideas of how to navigate this conumdrum?

Peace,

openspace4all

O

openspace4allAuthor

Participant

Nancy OShea below is on the right track.

Problem is that the first year of donated codes had expired before getting the second set of codes. So the 4 app plans all turned into monthly payment plans, with NO notice from Adobe that this was going to happen. And since there was no CC on file, the 4 apps were frozen for backpayment of a partial month.

After spending hour or more and finally getting to a specialist support person who could see the problem after i sent a screen shot to them said that Adobe would issue me new codes, and that i should start a new account as that account apparently couldn't be fixed.

So all set. I've set a calendar reminder for 360 days from when redeemed the new codes into the new adobe account to cancel the 4 app plans if i don't get new codes in time so this doesn't happen again.

That's automated systems for ya. Wish that there was a warning from Adobe that was going to go on monthly paid plans before it happened so i could have got codes earlier or cancelled plans waiting for new codes from friend at Adobe.

So case is closed. But i don't see how to close this thread... hummm...

Later.

Nancy OShea

Community Expert

Email notifications from Adobe often land in Spam or Promotions folders.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Log-in to your Adobe Account to verify your subscription status.

https://account.adobe.com/plans

The online system might require you to provide a back-up payment card to have on record.

Nancy O'Shea— Product User & Community Expert

Jeffrey_A_Wright

Community Manager

Openspace4all, I am sorry, but I don't see an active subscription under the account you used to post to this public discussion forum. Are you signing into this public discussion forum with the same account you used to redeem the code? If so, contact the person who provided you with the code to request a new code. You will need to let them know what error message prevented you from redeeming the code if it was provided by an Adobe employee.

For more information on using redemption codes see https://adobe.ly/3EZ8zsp. ^JW