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Huwt
Participant
August 30, 2023
Answered

Apps included with my plan are displaying as apps to try and not available to install

Hey, I'm having an issue with some of the apps that are included with my plan showing up as trials on my creative cloud. These app have been downloaded and installed on my laptop, but when I have tried on my main desktop setup it is displaying as a trial and not giving me the option to download and install. If anyone has any insight into this that would be lovely. I wanted to ask before I called into support.

 

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    HuwtCorrect answer
    Participant
    August 31, 2023

    I'm going to leave this up for my own humility. I have re-signed into my creative account and that has solved the issue. For anyone who has this issue, please log out of your account and relogin. Sorry to take everyones time.

    Kind regards,

    Reuben.

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    2 replies

    HuwtAuthorCorrect answer
    Participant
    August 31, 2023

    I'm going to leave this up for my own humility. I have re-signed into my creative account and that has solved the issue. For anyone who has this issue, please log out of your account and relogin. Sorry to take everyones time.

    Kind regards,

    Reuben.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 31, 2023

    for others:

     

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    below are solutions some users reported:

     

    if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

     

    if that fails, change the install location

     

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