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Participant
March 12, 2025
Question

Apps not appearing on new computer

  • March 12, 2025
  • 2 replies
  • 252 views

I want to use my adobe programs on the new computer.

 

But when i sign into the same account on my new computer, it only gives the option for purchase and free trial.

How do I get my programs from my old computer to my new one?

Provided are screenshots showing what they look like on both computers.

btw:
1. I checked all of the "activated devices." there are none appearing, but i still have access to programs on my old computer

 

2. The programs were aquired from my school paying for them, but they went to my personal gmail account, not my school account

3. Despite having access to all adobe programs, the account is listed as having a free membership.

2 replies

kglad
Community Expert
Community Expert
March 12, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

Jeffrey_A_Wright
Community Manager
Community Manager
March 12, 2025

Thomas, I am sorry, but I don't see any active plans or memberships under the account you used to post to this public discussion forum.

 

If the applications were provided by your school, then you will want to contact them for a new copy of the applications and the required licensing files to use on your new computer. ^JW