Apps not Available with Yearly Subscription

Question

I am not able to use any of my apps. I am signed in to my account that was paid through one-time yearly payment but all the apps are still displaying as "buy now" or "start free trial". I was able to use all the apps until today. What changed? My subscription should last until Dec 2020. Adobe support attempted some troubleshooting on my computer through remote access, but was unsuccessful. I need assistance asap, please.

Manan Joshi · Answer

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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