Participant

Answered

Apps panel doesn't show installed Creative Cloud apps

Forum|Forum|5 years ago
August 10, 2020
4 replies
1131 views

Hi,

Apps panel doesn't show installed Creative Cloud apps.
I´v already try to delete opm.db as in (https://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html) but it doesn´t work.

This happens after an error that told me that I have to reinstall Creative Cloud Desktop app.

I´m working in windows.

THX

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Alendate, were you able to locate and rename the opm.db file as discussed in solution three in https://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html? If so, then please begin a chat session at https://helpx.adobe.com/contact.html so that direct assistance can be provided to fix the apps showing up under the Apps tab.

M

Miguel28879256v3pu

Participant

I have the same problem. Was trying to follow this steps but they didn't worked
( https://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html )
I have the apps installed but the Creative Cloud doesn't recognize them, I think this is why the language never changed when I tried to (via the Creative Cloud).

I can't even try to uninstall the Lightroom that actually shows on my creative cloud, it shows installed but it doesn't allow me to uninstall.

This is a really bad UX UI.

kglad

Community Expert

how did you install the apps? ie, did you use the cc desktop app to install them?

M

Miguel28879256v3pu

Participant

I might have installed from the website, but I think I did it from the CC.

don.joaco

Participant

Maybe this could be helpful to someone having the same issue. My system language (and desktop cc app) differs from the language I used on the installed apps, and somehow the setting in the preference menu of prefered language for the apps went back to default, so basically when I changed that back to the language that I used on the installed apps they automatically shown up again.

A

AledanteAuthor

Participant

Yes. I was able to fine a delete opm.db AND ir dint work. Iv download te unistaler AND de of off line installer. I did everything but ir still doesnt work. Excuse my english.

R

richardn

Known Participant

Hi there, i had the same problem, plus my "Preferences" was greyed out. I got on a web chat with Adobe, and it was only then that I realised that I hadn't updated the Creative Cloud App. It was asking for an update, but I had been ignoring it. The reason for this was that I've got older versions of Photoshop and Bridge installed because the latest versions were too buggy. When I saw "Update available" I thought it was going to update Photoshop and Bridge.

Anyway, after updating the Creative Cloud App everything is back to normal. I can see my apps, the updates that are available, and the "Preferences" is not greyed out.

Just for information, the latest version of the Creative Cloud App is 5.2.1.441

Good luck and stay safe!

Jeffrey_A_Wright

Correct answer

Community Manager

Alendate, were you able to locate and rename the opm.db file as discussed in solution three in https://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html? If so, then please begin a chat session at https://helpx.adobe.com/contact.html so that direct assistance can be provided to fix the apps showing up under the Apps tab.

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